Virtual Clinic
Internet & Phone only
Access our expert Sport, Exercise and Musculoskeletal Medicine services from anywhere in the UK.
Opening Times
- Monday – Friday: 8am – 6pm
- Weekends & Bank Holidays: Closed
Accessibility
Not applicable
GET IN TOUCH
Services offered
at our Virtual Clinic
Frequently asked questions
Please attend your virtual appointment with any relevant information that may support your treatment to allow the consulting clinician to get the best possible understanding of your individual case. Please ensure that you have a camera available on either a computer or phone so that the clinician is able to see you. This will allow you to show the clinician any injured areas of the body should this be necessary to allow you to get the most out of your virtual appointment. This will also allow the clinician to demonstrate any recommended exercises. Please also ensure that you are wearing loose, comfortable clothing in the same way as you would for a physical appointment.
To take payment for services provided, we use a secure system called Square – security is engineered into the Square hardware and software. All payment details are encrypted to protect against hackers and the system is fully GDPR and PCI compliant. Please note that we are a cashless clinic.
We bill directly to the following health insurers: Vitality, AVIVA, AXA PPP, BUPA, Bupa International, Healix, Health Partners Europe and WPA. If you are covered by a different insurer, you will be required to self-pay and then claim back using a paid invoice we can provide for you. If you have cover from one of the insurers listed above, you must arrive to your appointment with your membership/policy number, your pre-authorisation code as well as the number of sessions your insurer has approved on that code.
We allow a 10-minute grace period for late arrivals. After this, you will need to reschedule your appointment to ensure that we are able to deliver the highest standard of care during your appointment.
To cancel or amend your appointment, you can call us on 020 7788 7000 or email us at [email protected]. If you need to cancel or reschedule your appointment, please note that we require at least 24 hours’ notice, otherwise the full appointment fee will be charged as a cancellation fee.